At Onibatamall, we are committed to providing you with a seamless shopping experience and delivering high-quality shoes to your doorstep. Please review our shipping and delivery policy carefully to understand how we process your orders.

1.0 Order Processing

1.1 All orders are processed within 1 – 2 weeks due to high demand. After we clear the current orders, we aim to process new orders within 24 – 72 hours after receiving them.

1.2 Orders placed on weekends or public holidays will be processed on the next working day.

2.0 Shipping & Delivery Information

2.1 We provide express shipping across Nigeria. Shipping fees and expected delivery times are based on your delivery address, which will be calculated at checkout.

2.2 Lagos deliveries usually take between 2 – 3 working days, while orders going outside Lagos generally take 3 – 4 working days.

2.3 For international orders, specific timelines will be provided during checkout or via direct communication.

Please note that delivery times may be impacted by unexpected events such as bad weather, traffic, or other unforeseen delays.

3.0 Tracking Your Order

3.1 After dispatch, we will send you a tracking code via email, allowing you to track your order’s journey.

3.2 Tracking information will be updated as soon as your order is shipped, but delays in updates may occur depending on the courier’s system.

4.0 Delivery Instructions & Requirements

4.1 We handle doorstep delivery for all orders. Please be aware that we do not deliver to PO Boxes.

4.2 If you need to change your delivery address after an order has been shipped, there may be additional charges for the transfer.

4.3 It is important to verify that your shipping address is accurate and complete to avoid any extra charges or delays. Incorrect addresses can result in additional costs for redelivery.

While we aim to deliver your orders promptly, please be aware that external factors like weather conditions or traffic may cause slight delays.

5.0 Contact Us for Assistance

If you have any questions or concerns about your delivery, feel free to contact us:

• Email: info@onibatamall.com
• Phone: +2348059847344

Thank you for shopping with Onibatamall. We look forward to delivering your new shoes to you!